Receptionist cum Front Office Executive - Apply via TalentIQ.one

As a Receptionist / Front Office Executive at a hotel in Hikkaduwa, you will be the face of the hotel, providing excellent customer service to guests and ensuring a smooth check-in and check-out process. You will be responsible for handling reservations, managing guest inquiries, and maintaining a welcoming atmosphere in the lobby area.

Key Responsibilities:

• Greet guests warmly and assist with the check-in/check-out process.
• Manage room reservations and update booking systems.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Answer phone calls, emails, and other communications promptly and professionally.
• Assist with guest requests, complaints, or special needs, ensuring a positive guest experience.
• Process payments, issue receipts, and manage billing queries.
• Maintain a clean and organized front desk and lobby area.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Keep records of guest feedback, complaints, and maintenance issues for resolution.
• Monitor and manage the security of the reception area.

Skills and Qualifications:

• Strong communication and interpersonal skills with a customer-centric approach.
• Proficiency in using hotel management software or booking systems.
• Ability to multitask and work in a fast-paced environment.
• Professional and well-groomed appearance.
• Problem-solving skills and the ability to handle guest complaints tactfully.
• Basic knowledge of local attractions and tourist information in Hikkaduwa is a plus.
• Fluency in English and Sinhala or Tamil; additional languages are a plus.

Education and Experience:

• High school diploma or equivalent.
• Previous experience as a receptionist, front office executive, or in customer service, preferably in the hospitality industry.